Top 3 Questions to Help you Choose a Mortgage Lender

Jul 13, 2021 | Blog, Mortgage


Whether you’re buying a home or refinancing your existing mortgage, it’s an important commitment that requires strong professionals to help you have peace of mind throughout the process.  Aside from word of mouth and online reviews, a lot of people aren’t sure exactly how to know they’re choosing the right team to get them through the process. 

We’ve come up with the top 3 questions you should have ready to ask prospective lenders to make sure you get the right lender for your needs.

Question 1- Are you a broker or direct lender?

Did you know some lending companies will not underwrite your loan directly but engage a 3rd party lender? We encourage you to find a direct lender who handles the process in-house so you know exactly who you’re working with, have direct communication, and meet all expected deadlines. 

EPM is a direct lender and we’ll handle everything from approval to funding, and any other questions you have in between. That means we can personalize our services to make sure you are getting the best rates and commitment to your satisfaction. Learn More

Question 2- What options can you offer me?

Does the lender offer conventional, government-backed, and niche loans?  Lenders should have options to meet your specific needs. Payment options are also important to know about from the initial down payment to adjustable rates to interest-only payments. Your lender should let you know the cost-saving options you have so you are making informed financial choices.

EPM offers multiple programs and options as well as calculators and other resources through our website.

Question 3- Do you have any Customer Satisfaction Guarantees?

Before you start working with a lender, inquire about their communication process and style. You don’t need an aggressive hard sell- but you also deserve to rest assured that your loan is in good hands every step of the way and that you will have all the information you need to be a confident decision-making partner in this process. 

EPM prides itself on our relationships with our borrowers. Your satisfaction is our number one priority. Learn more about the EPM Difference.

Still have questions? We answer many more mortgage and homeowner-related questions on our blog. Our goal is to give you peace of mind as you meet your financial goals as a homeowner. 

Ready to take the next steps with EPM? Prequalify or Find a Mortgage Pro to get started.